Define ODBC

March 19th, 2009
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ODBC (Open Data Base Connectivity) is a function library which provides a common API (Application Programming Interface) for ODBC compliant database management systems.
ODBC was developed by the SQL Access Group in 1992.
ODBC operates as an industry-standard shim between applications which

Filled Under: Communications

Call Centers – A Backgrounder

March 8th, 2009
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The call center business has become one of the fastest booming industries today. In the era of customer-oriented services, the provision for accessible support is now a priority. With many companies trying to cope up with their customers’ needs and demands, the concept of the call center was born.
A call center normally operates with all [...]

Filled Under: Communications